Terms & Conditions

The following terms and conditions apply in full unless expressly agreed otherwise in writing.


The risk in the goods shall pass to the buyer upon delivery and/or installation to the buyer’s premises but the Title in and the Ownership of the goods shall remain with the seller until payment is made in full. In the event of any default in payment by the buyer the seller or its representative shall have the right to enter upon the buyer’s premises to re-take possession of the goods and the buyer shall permit such entry and re-possession. Any loss in value to the goods caused by the buyer whilst in their possession shall be met by the buyer.


All effort will be made to deliver and/or install goods on the date agreed. We will not accept any claim for losses incurred by delay in delivery/installation where this is outside our control. If we are unable to gain full access to install or deliver on the date agreed due to the buyer an abortive call charge will be made. This will be based on the earnings lost by the installer/fitter.
Unless previously expressly agreed all areas for fitting should be free of furniture. The floor should be free of old floor coverings, dry, smooth and ready to receive new flooring without further preparation.


Orders will be undertaken upon a minimum deposit of 20% of the invoice total. The balance is to be paid immediately upon completion, ie. upon collection, to the delivery driver or installer. Payment is to be made by cash or building society cheque. Personal or business cheques, backed by valid guarantee card, are only acceptable if previously agreed prior to order.

Contract order terms to be individually agreed in writing by ourselves.

In the event of the balance or payment for goods not being met by agreed date we will make a charge of ‘10.00 or 2.5% of the invoice total whichever is the greater. Interest charges on the balance or due payment shall then be made at 4% over National Westminster base lending rate until full payment made. Until full payment is made we reserve the right to suspend delivery or installation of any further orders and repossess goods already provided. Re-installation or re-delivery of reclaimed goods will be charged for and we will not be liable for any damage made to those goods or the subfloor.

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